So a friend of ours happens to manage a theater. As manager of this theater he happens to want to know how his employees are performing. The only way to do that of course is to contract out Jenn and I to secretly evaluate the three employees we come into contact with AND the facility itself. Yes, that's right, secret shoppers.
Now it's harder than you think...mostly trying to contain yourself every time someone does something wrong. On more than one occasion one of us would lean over to me to point something out while the employee was standing 5 feet away or I'd be placing my order all the while typing notes to myself on the order takers performance on my phone as if I were texting. I was certain my cover was blown at the concession stand but when the consessionaire neglected to upsell me on the popcorn and Jennifer's drink I realized I had skills. Despite the consessionare's, we'll call her Amy, pleasant tone and bubbly smile she is going to get nailed for not upselling popcorn to us. I really could've used a medium.
That's all for now. Glad to see we have two loyal fans following our blog. If I can get five I might add some advertising links to this site. If each person clicked on the add banner at least one million times a day I could retire. If that idea isn't as awesome as I am, I don't know what is.
rachel's room
9 years ago
I think this undercover stuff is in your blood!
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